Navigating the SSM Smart Square portal is essential for every healthcare professional within the SSM Smart Square. This comprehensive guide walks you through the entire login process, troubleshooting steps, and essential features of your workforce management portal.

Whether you’re a nurse checking your upcoming shifts, a floating staff member managing multiple unit schedules, or an administrator overseeing departmental staffing, this guide will help you access and utilize the SSM Smart Square system effectively.
We’ll cover everything from initial setup to advanced features, ensuring you can manage your schedule seamlessly. By the end of this guide, you’ll be well-versed in accessing and navigating the SSM Smart Square portal with confidence.

SSM Smart Square Portal Login
Here is how you can start controlling your healthcare schedule for the first time.
Accessing Your Login Page
Depending on the facility, the url to SSM Smart Square will be:
- Primary Portal: smartsquare.ssmhealth.com
- Regional Portals: [region].ssm-health.org/smartsquare
- Mobile Access: ssm.smart-square.com/mobile
How Would You Go About the First Time Setup Process?
- Get the SSM Network Identity issued through the unit manager
- Where is the Employee ID located? (Check this out on the SSM badge)
- Enter through SSM Smart Square’s webpage
- The first thing is to select ‘First Time User Setup’ from the drop-down menu.
- The SSM Network credentials should be entered in this box.
- The last step in the process would involve confirming the identification by the SSM email.
SSM Smart Square Login Steps
With ease, carry out the scheduling process with the steps above.
Accessing the System from a Desktop
- Go to the SSM Smart Square portal of your facility
- Type in your SSM Network ID (usually first name dot last name)
- Type in your network password
- Click on your facility, if asked
- Hit “Access Portal”
Logging in Using Your Mobile Device
When managing your schedule while on the go:
- Open your app store and search for “SSM Smart Square”
- Turn on biometric login (if your facility supports it)
- Enter your SSM Network login information
- Check the box that says “Remember Facility” to make login faster

Security Features in the SSM System
It is crucial to know the protocols set by SSM for security purposes.
Account Standards
Requirement | Detail |
---|---|
Password Change | Every 90 days with SSM policy set |
Failed Attempts | 3 attempts after which account is temporarily locked |
Lock Duration | 30 minutes after which lock expires |
Session Timeout | 15 minutes of inactivity |
Based on Department Access
- ED Staff: You will have to get a secondary confirmation
- Float Pool: Access is allowed for different departments
- Agency Staff: Access is allowed based on set limitations
- Management: Access to extra features is allowed
Troubleshooting Common Issues
The solutions for SSM users who encounter similar log in problems.
Network ID Problems
- Look for your Network ID in your SSM issued email.
- Check specific prefix requirements for your facility.
- Contact your unit manager for any ID confirmation.
- Find out if the systems have been migrated lately.
- Make sure you are an active SSM employee.
Resetting Your Access
If you have been locked out:
- Use “Forgot Password” link to access the SSM verification tool.
- Call SSM IT Support (available around the clock).
- Keep your EmployeeID number and department at hand.
- Ask to have the Manager override in cases of need.
SSM Smart Square Features
Tools available after login and their usages.
Schedule Management
- Display blocks of 4 week schedule.
- Provide requests for swap of shifts
- Submit requests for leave
- Confirm rotation for holidays
- Show department’s manpower.
Time and Attendance
- Clock in / out function.
- Noting of meal breaks.
- Tracking overtime hours.
- Keeping track of shift differentials.
- Varying reports of schedules.

SSM Smart Square Mobile App Features
Download SSM smart square app and access the features on your mobile device.
Functions of the app
- Schedules are modified in real-time.
- Users are notified about their shifts being available.
- Communication with the managers through DMs.
- Time clock for clocking in and clocking out.
- Able to view documents.
Settings for Notification
- Staffing emergency notifications.
- Notifications about any changes pertaining to the daily schedule.
- Notices and invites for shifts.
- Notify about messages sent by managers.
- Notifications regarding system downtime.
Quick Market Tips on Daily Basis
Make the best of your SSM Smart Square
Practices that will save time
- Download SSM QuickLink on your phone.
- Set specific notifications relevant to the unit.
- Do use the sync calendar option.
- Use face log in or fingerprint log in.
- There are offline schedules that can be saved.
Shift Management
- Check out the schedule for the next 14 days.
- Please respond quickly to requests for floaters.
- Please update availability calendars every month.
- Trade Board must be checked every day.
- Compare what has been worked with what was supposed to be worked.
SSM Support Resources
Have information regarding where the assistance can be obtained provided.
Main Contacts
- Unit Scheduler: All matters related to shift.
- Department Manager: Any problems with the authorizations.
- SSM IT Help Disk: Any requests regarding systems.
- HR Portal: Problems with the status of the account.
- System Admin: Problems with access levels.
Department | Availability |
---|---|
IT Help Desk | – All Days |
Unit Support | 7Days |
HR Support | Within working days |
Admin Help | Working days |
Conclusion
It’s important to understand how to log in to the SSM Smart Square as it aids in the workforce and scheduling management across the SSM Health system. You should now be able to follow the necessary procedures for accessing your account, resolving various difficulties and familiarizing yourself with software functions that will facilitate the scheduling process.
Do not forget that if the need arises, the SSM IT Help Desk is active around the clock. As a nurse or a physician, knowing that you can get on the scheduling portal anytime is helpful as you can put your attention toward the patients.